Remote workers limitations

Last Updated : Dec 10, 2020 |

Regardless of the type and roles, remote workers:

  • Cannot use Avaya telephony devices at their remote location to handle voice contacts from PSTN customers.

    Remote workers only use their browsers to handle all voice contacts.

  • Cannot use the following capabilities for Web Voice:

    • Transfer to User

    • Single Step Transfer

    • Consult Transfer to Service

    • DTMF

      DTMF is supported on the customer side. Customers can send DTMF with limitations.

    • Auto Answer

    • SAML authentication

  • Cannot use the following capabilities for Web Video:

    • Consult Transfer

    • Consult Conference

    • Consult Transfer to Service

  • Cannot use the following capabilities of the Supervisor role:

    • Observe and barge-in on agent chats

    • Team viewer

    • Team broadcast messages