Use the sample Chat client to generate a test contact.
Procedure
In your web browser, enter the following URL to open the sample Chat client:
<Apache HTTP Server IP Address>:8080/WebUI/home.html.
On the upper-right area of the page, click Show configuration panel.
On the Configuration dialog box, perform the following steps:
Click the Click here to configure attributes option.
In the text box before the Add button, type the attribute that you want to add.
For example, Language.English.
Click Add.
The system adds the attribute in the list in the Click here to configure attributes section.
Click Save Configuration.
On the sample Chat client page, click Live Chat, enter test customer details, and click Chat Now.
Note:
If not using Bot, proceed to step 5.
For solutions using Bot and the BotConnector service, the Chat section in Avaya Workspaces shows which portions of the chat are automated and which are with a real agent.
For example, initially the BotConnector service handles the chat until the customer escalates the chat. Thereafter a real agent handles the chat session.
Configure the escalation phrases in Bot.
These phrases allow a customer to request a real person instead of the BotConnector service. For example, you can configure a phrase like Give me a real person or I want to escalate.
When the system presents the Chat, continue to verify Chat configuration in your solution.
After the verification, click Close on the sample Chat client or close the chat using the contact card in Avaya Workspaces.
On the sample Chat client, ensure that the chat status is Connection closed, chat has ended.
