Making a test Chat contact using Avaya Co-Browsing Snap-in

Last Updated : Nov 29, 2017 |

About this task

If your solution uses Co-Browsing Snap-in, you can verify the solution configuration by making a test Chat contact that includes a Co-Browsing session. This test uses the sample Chat client to generate a test contact and verify the Co-Browsing configuration.

Procedure

  1. In your web browser, enter the following URL to open the sample Chat client:

    <Apache HTTP Server IP Address>:8080/WebUI/home.html.

  2. On the upper-right area of the page, click Show configuration panel.
  3. On the Configuration dialog box, perform the following steps:
    1. Click the Click here to configure attributes option.
    2. In the text box before the Add button, type the attribute that you want to add.

      For example, Language.English.

    3. Click Add.

      The system adds the attribute in the list in the Click here to configure attributes section.

    4. Click Save Configuration.
  4. On the sample Chat client page, click Live Chat, enter test customer details, and click Chat Now.

    After some time, the system presents the Chat to an agent.

  5. Answer the Chat.
  6. To initiate a Co-Browsing session, click Co-Browse.

    The system displays the following options to the agent:

    • Co-Browse URL

    • Generate Co-Browse Key

  7. Click one of the options to initiate the Co-Browsing session with the customer.

    The system displays the Co-browsing session initiated message at the customer end.

    Note:

    The system must display the same webpage to the agent.

  8. To stop the Co-Browsing session, click Stop on the Connected to Co-Browse Session message box.

    The system displays the Co-Browsing session finished message.

    The Chat session continues after the Co-Browsing session is complete.

  9. Continue to verify Chat contact configuration in your solution.