Verifying Messaging contact routing to agents

Last Updated : Apr 16, 2020 |

About this task

Use this procedure to verify that the Messaging messages are routed to agents.

Procedure

  1. Access the Messaging application using a Messaging account.
  2. Send a test message through the application.

    After some time, the system presents the test message to a ready agent.

  3. Answer the Messaging contact.