Starting work in Avaya Workspaces

Last Updated : Apr 26, 2017 |

About this task

Use this procedure to configure the agent to accept Outbound calls.

Procedure

  1. On the Avaya Workspaces agent interface, from the agent status drop-down list, select StartWork.
  2. In the bottom right corner, verify that the agent state changes to READY.
    Note:

    Avaya Oceana® provides the following agent states:

    • CONNECTED: The state of agents when they log in and activate themselves in the Avaya Workspaces or when they click the Finish Work button. In this state, agents do not remain available for receiving interactions.

    • Ready: The state of agents when they click the Start Work or Go Ready button. In this state, agents remain available for receiving interactions.

    • Not Ready: The state of agents when they click the Additional Work or Go Not Ready button. In this state, agents do not remain available for receiving interactions.