Verifying SMS contact routing to agents

Last Updated : Apr 20, 2021 |

About this task

Use this procedure to verify that the SMS messages are routed to agents.

Important:

The SMSVendorSnapin service is only for testing purposes. Therefore, do not use this service in your production environment.

Procedure

  1. In your web browser, enter the following URL:

    https://<AvayaOceanaCluster3_FQDN>/services/SMSVendorSnapin/SMSTest.html

  2. Select the Send New SMS Message tab.
  3. On the Send New Message page, do the following:
    1. In the To field, enter the phone number to which you want to send the message.

      Ensure that the phone number is configured in the Omnichannel Administration Utility.

      In the Omnichannel Administration Utility, you can configure the phone numbers by clicking SMS/Social > SMS Configuration > Details > Phone Number section.

    2. In the From field, the phone number on which you want the agent to respond.
    3. In the Message Text field, type the message text.
    4. Click Send Message.
  4. In Avaya Workspaces, verify that a ready agent received the message.
  5. Answer the SMS contact.
  6. Verify that the message details and number are correct.
  7. Continue to verify SMS contact configuration in your solution.