Use this procedure to log in to Avaya Workspaces to verify access details and agent status.
Procedure
Enter one of the following URLs in your web browser:
For an Avaya Oceana® deployment that supports up to 100 active agents, enter https://<AvayaOceanaCluster1_FQDN>/services/UnifiedAgentController/workspaces/#/login.
For an Avaya Oceana® deployment that supports up to 4500, 2000, 1000, 500, or 250 active agents, enter https://<AvayaOceanaCluster2_FQDN>/services/UnifiedAgentController/workspaces/#/login.
On the Agent Login screen, perform the following steps:
In the Username field, enter the LDAP username of the agent as configured on the Users page on Avaya Control Manager.
Note:
Ensure that the agent is configured through Avaya Control Manager to process Voice contacts.
Ensure that the agent has appropriate attributes for this test contact.
To simplify initial verification, ensure that no other agent with Voice capabilities is logged in. It ensures that the initial Voice calls are all routed to this agent.
In the Password field, enter the password of the agent.
Click SIGN IN.
On the Activate Agent screen, click ACTIVATE.
On the Avaya Workspaces agent interface, in the bottom right corner, verify that the agent state is CONNECTED.
