Use this procedure to take a backup of the Omnichannel database for failure upgrade. This procedure applies to a standalone Omnichannel database that does not have a cache mirror.
Procedure
Log in to the Omnichannel server.
For Avaya Oceana® 3.7 or higher version, go to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.
For Avaya Oceana® 3.7 or higher version, double-click the OceanaDataManagementTool.exe file.
In the Oceana Data Management utility, click Backup and Restore.
In the navigation pane, click Backup and Restore.
In the Select/create file to backup to field, click Browse.
On the Save As screen, do the following:
Select the location to save the backup file.
Do not save the backup file to the software, journal, or multimedia drive.
Specify a name for the backup file. When naming the file, use English or numeric characters only.
Click Save.
Click Backup Database.
The utility displays the Backup complete! message when the backup process is complete.
Verify that the backup file is created at the specified location.
