1

Prepare for switchover - Before starting any switchover operations on a production Avaya Oceana® and Avaya Analytics™ DR system, you must refer to several key documents.

2

Validate identical software levels on the following applications across DC1 and DC2:

• Avaya Aura® System Manager

• Avaya Control Manager

• Avaya Aura® Communication Manager

• AES

• Avaya Oceana®

• Avaya Analytics™

• Avaya Breeze® platform

• Omnichannel

See Validate identical software levels.

3

Validate Avaya Oceana® solution replication before switchover.

See Validate Avaya Oceana components replication.

4

Validate Avaya Aura® System Manager primary to DR replication status and health status from DC1 to DC2 is fully operational.

Validate the System Manager primary to DR replication status.

5

Validate Avaya Aura® System Manager and Avaya Breeze® platform replication status to all Avaya Breeze® platform nodes in DC1 and DC2.

See Validate the System Manager and Avaya Breeze platform replication status.

6

Validate the Avaya Control Manager database HA replication status.

See Validating the Avaya Control Manager database HA deployment.

7

Verify the Context Store replication status from DC1 to DC2.

See Verify the Context Store replication status.

8

Verify the Omnichannel database mirroring status from DC1 to DC2.

See Verifying the Omnichannel database mirroring status.

9

Verify Avaya Aura® Communication Manager to ESS data replications.

See Verifying Avaya Aura Communication Manager to ESS data replications.

10

Verify the Avaya Analytics™ DB Replication from DC1 to DC2.

See Verifying the Avaya Analytics DB replication from DC1 to DC2.

11

Validate snap-in shutdown or deployment status in the DR site.

See Validate Avaya Oceana snap-in shutdown or deployment status in DC1 and DC2.

12

Verify UCA replication status from DC1 to DC2.

See Verifying the UCA replication status.

13

Verify the deployment status of EmailService in DC2.

See Verifying the deployment status of EmailService in DC2.

14

Verify the shutdown status of CustomerControllerService in DC2.

See Verifying the shutdown status of CustomerControllerService in DC2.

15

Verify the shutdown status of MessagingService in DC2.

See Verifying the shutdown status of MessagingService in DC2.

16

Verify the shutdown status of GenericChannelAPI in DC2.

See Verifying the shutdown status of GenericChannelAPI in DC2.

17

Verify the deployment status of the AMC snap-in for Avaya WebRTC Connect.

See Verifying the deployment status of the AMC snap-in for Avaya WebRTC Connect.

18

Verify the CSC deployment status in DC1 and DC2.

19

Launch Oceana Monitor for DC1 and DC2 locations and verify there are no un-deployed PUs across all Oceana clusters.

See the following:

• Launch Oceana Monitor for DC1 and DC2 locations and verify PUs

• Viewing Oceana Monitor Service pages

• Oceana Services Overview page

• Monitor Service page

1

Configure the primary site voice channel shutdown.

See Configure the primary site voice channel shutdown.

2

Configure the primary site email shutdown.

See Configure the primary site email shutdown.

3

Configure the primary site chat shutdown.

See Configure the primary site chat shutdown.

4

Configure the primary site MessagingService shutdown.

See Configuring the primary site MessagingService shutdown.

5

Take a backup of UCAStoreService and UCMService (on remote server).

See Taking a backup of UCAStoreService in Data Center 1 and Taking a backup of UCMService.

6

Configure the primary site GenericChannelAPI service shutdown.

See Configure the primary site GenericChannelAPI service shutdown.

7

Set the maintenance mode for front end web voice and web video.

See Setting the maintenance mode for front end web voice and web video.

8

Switch to DR site Oceana and POM system.

See Oceana POM switchover.

9

Validate contacts in DC1.

See Validating contacts.

10

Log out supervisors and agents from DC1.

See Logging out supervisors and agents.

11

Change the cluster activity status for clusters in DC1.

See Changing the Cluster Activity status for the clusters in Data Center 1.

12

Switch over the Omnichannel database server in the primary site DC1 to the Omnichannel database server in the DR site DC2.

See the following:

• Omnichannel database switchover.

• Removing cache mirroring from Campus Standby.

• Promoting Omnichannel server in DC2.

• Pointing ACM to the new Omnichannel database server in DC2.

13

Switch over Avaya Analytics™ from DC1 to DC2.

See Switching over Avaya Analytics from DC1 to DC2.

1

Verify CSC deployment status in DC2.

See Verifying the CSC deployment status in DC2.

2

Restore the UCMService data for Avaya Oceana® cluster 1 in Data Center 2.

See Preparing UCMService in DC2 for database restore

See Restoring the UCMService data for Avaya Oceana Cluster 1 in Data Center 2.

3

Configure the DR site EmailService startup.

See Configure the DR site EmailService startup.

4

Configure the DR site Chat startup.

See Configure the DR site Chat startup.

5

Configure the DR site MessagingService for Social or SMS startup.

See Configure the DR site MessagingService for Social, SMS or Async startup.

6

Configure the DR site GenericChannelAPI Service startup.

See Configure the DR site GenericChannelAPI Service startup.

7

Verify DR Application Enablement Services server to enable switch connection.

See Verify the DR Application Enablement Services.

8

Change the cluster activity status for clusters in DC2.

See Changing cluster activity status for clusters in Data Center 2.

9

Avaya Workspaces Agent switchover: Login Agents using DC2 Workspaces and test deployed Channel Routing.

See Avaya Workspaces Agent switchover.

10

Use the Toggle button to switch Avaya Control Manager in DC 1 to use Avaya Oceana® applications in DC2.

See Using Toggle button to switch Avaya Control Manager in Data Center 1 to use Avaya Oceana applications in Data Center 2.

11

Validate and test deployed channels: Launch Oceana Dashboard and verify all deployed channels are in the Green status.

See Validate and test deployed channels.