Promoting Omnichannel server in DC2

Last Updated : Mar 13, 2023 |

About this task

Use this procedure to promote the async server in the DR site when the active server in primary and async server in DR location is available, and mirroring is operational for planned maintenance windows. You can use this procedure irrespective of whether a dual server pair is deployed on the primary site.

Procedure

On Server C in the DR site, do the following:

  1. Navigate to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.
  2. Double-click OceanaDataManagementTool.exe.
  3. In the Oceana Data Management utility, click Backup And Restore.
  4. In the navigation pane, expand the Backup And Restore node, and then click Backup And Restore.
  5. Click Mirror Configuration.
  6. In the Select Mirror Scenario field, select Switchover Cache up on both servers - DR server.
  7. Click Execute.
  8. Set up Avaya Control Manager (ACM) to point to the new Omnichannel database primary server.

    For more information on setting up the ACM to point to the new Omnichannel database, see Pointing ACM to the new Omnichannel database server in DC2.