Backing up the UCMService database during planned switchover and switchback

Last Updated : Mar 13, 2023 |

About this task

UCMService stores the metadata related to deferred emails. UCMService requires this data to retrieve expired deferred emails and route them back to the appropriate agent. The information is updated in real-time.

You must take backups during the following events:

  • Planned switchover and recovery

  • Unplanned switchover and recovery

Note:

You can skip the procedure for the following:

  • The email channel is not deployed at this installation, and, therefore, there are no deferred email capabilities.

  • The partial or full DR switchover is for test purposes, and do not keep new UCM data post switch back to the primary site.

  • You are not restoring the UCM DB from the DR site.

Use this procedure to take a manual backup of the UCMService database during planned switchover and switchback.

Before you begin

Ensure that all agents are logged out of their accounts.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration.
  2. From Backup and Restore, select Configure.

    System Manager displays the Backup Storage Configuration page.

  3. In the FQDN or IP Address field, enter the FQDN or IP Address of the backup storage server.
  4. In the Login field, enter the user name that you use to log in to the backup storage server.
  5. In the Password field, enter the password that you use to log in to the backup storage server.
  6. In the SSH Port field, enter the port number of the backup storage server.
  7. In the Directory field, enter the path to a directory in the backup storage server.
  8. In the Retained backup copies per cluster per snap-in DB field, specify the maximum number of backup file copies to retain on the backup storage server.

    If you do not specify any value, the backup storage server retains all backup files.

  9. Click Commit.
  10. Select the check box for Avaya Oceana® Cluster 1.
  11. From Backup and Restore, select Backup.

    System Manager displays the Cluster DB Backup page.

  12. On the Cluster Database Backup confirmation dialog box, select the UCMService check box, and click Continue.
  13. In Backup Password, enter a password for the backup.
    Important:

    Note the password entered. You will require this password to restore the UCMService.

  14. In Schedule Job, click Run immediately.
  15. Click Backup.
  16. After the backup process is complete, verify the Status column on the Backup and Restore Status page. The status must display Completed.