1

Prepare for switchback: Before starting any switchback operations on a production Avaya Oceana® and Avaya Analytics™ DR system, you must refer several key documents.

2

Verify the CallServerConnector component in the primary site.

See Verifying the CallServerConnector component in the primary site.

3

Verify deployment mode status of primary site email snap-in.

See Verifying deployment mode status of primary site email snap-in.

4

Verify the shutdown mode status of primary site CustomerController chat snap-in.

See Verifying the shutdown mode status of primary site CustomerController chat snap-in.

5

Verify the shutdown mode status of primary site MessaginService snap-in.

See Verifying the shutdown mode status of primary site MessagingService snap-in.

6

Verify the shutdown mode status of primary site GenericChannelAPI snap-in.

See Verifying the shutdown mode status of primary site GenericChannelAPI snap-in.

7

Verify deployment status of AMC snap-in for Avaya WebRTC Connect contacts.

See Verifying deployment status of AMC snap-in for Avaya WebRTC Connect contacts.

8

Prepare primary DC1 Avaya Oceana® for potential UCA and UCM DB restore.

See the following:

• Preparing DC1 for UCA and UCM database restore

• Preparing UCAStoreservice in DC1 for database restore

• Preparing UCMService in DC1 for database restore

9

Validate contacts in DC2.

See Validating contacts.

10

Log out supervisors and agents from DC2.

See Logging out supervisors and agents from the DR site.

1

Shut down and switch back DR site voice channel to primary site.

See Shut down and switch back DR site voice channel to primary site.

2

Configure the DR site email shutdown.

See Configuring DR site email shutdown.

3

Configure the DR site MessagingService shutdown.

See Configuring DR site MessagingService shutdown.

4

Configure the DR site chat shutdown.

See Configuring DR site chat shutdown.

5

Configure the primary site GenericChannelAPI service shutdown.

See Configuring DR site GenericChannelAPI Service shutdown.

6

Set the maintenance mode for web voice and web video.

See Setting the maintenance mode for web voice and web video.

7

Shut down DR outbound channel.

See Oceana POM switchback.

8

Change the cluster activity status for clusters in DC2.

See Changing the Cluster Activity status for the clusters in Data Center 2.

9

Install ClusterDBMigrationScript on Avaya Breeze® platform 3.9.0.x cluster 1.

See Migrating Avaya Oceana® document.

10

Take a backup of UCAStoreService and UCMService on DC2.

See Backing up UCMService in DC2.

11

Restore UCAStoreService and UCMService data on DC1.

See Restoring UCAStoreService data in DC1, Installing UCAStoreService in DC1, and Restoring UCMService data in DC1.

12

Change the cluster activity status for clusters in DC1.

See Changing cluster activity status from Standby to Active for clusters in Data Center 1.

13

Restore the External Data Mart server.

See Restoring the External Data Mart server

14

Reconfigure Avaya Oceana® addresses to DC1.

See Reconfiguring Avaya Oceana addresses to DC1.

1

Clean up mirror setup on DC1 and DC2.

See Clean up Mirror setup on DC1 and DC2.

2

Configure Omnichannel Database High Availability (HA) with active and standby Omnichannel Database servers within Data Center 1

See Deploying Avaya Oceana® document.

3

Configure the Web Voice and Web Video after Switchback.

See Configuring the Web Voice and Web Video after Switchback.

4

Avaya Workspaces Agent switchover.

See Avaya Workspaces agent switchover.

5

Validate and test deployed channels.

See Validate and test deployed channels.