Pointing ACM to the Omnichannel database server in DC1

Last Updated : Mar 01, 2023 |

About this task

Use this procedure to set up Avaya Control Manager to point to the new Omnichannel database primary server.

Procedure

  1. Log on to Avaya Control Manager.
  2. Navigate to Configuration > Avaya Oceana™ > Server Details.
  3. Double-click the administered Avaya Oceana® server or select the administered Avaya Oceana® server and click Edit.
  4. Click the System Properties tab.
  5. Expand Omni Channel.
  6. In Omni Channel Database Server, enter the name, host name, or IP address of the Omnichannel Database in DC1 as administered in the HTTPS certificate installed on the Omnichannel Database server. The name must match the name on the certificate, and the certificate must also be trusted to avoid any certificate errors.

    For more information on configuring the Omnichannel certificate, refer to the Retrieve certificate files section in the Deploying Avaya Oceana® document.