Verifying the shutdown mode status of primary site MessagingService snap-in

Last Updated : Mar 27, 2023 |

About this task

The MessagingService snap-in works on the front-end of many Avaya Oceana® channel snap-ins such as SMS, Social, or Async. Before a switchback, you must check the status of the shutdown mode attribute for this snap-in in the primary site. This will help make sure that the switchback goes smoothly.

If you do not have an SMS, Social, or Async channel deployed on Avaya Oceana®, you can skip this procedure.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
  2. On the primary Site Service Clusters tab, do the following:
    1. Cluster: Select primary Cluster 3.
    2. Service: Select MessagingService.
  3. In the Advanced area, in the Shutdown Mode status field, ensure that the field value is set to false.
  4. Click Commit.

    You do not need to reboot Avaya Oceana® Cluster 3.