Verifying the Omnichannel Database mirroring status

Last Updated : Mar 07, 2023 |

About this task

All planned full and partial DR switchovers require that the Omnichannel DB servers for both active and standby servers on DC1 are functioning properly and that data is mirrored between them.

In the event of unplanned switchovers due to Omnichannel failures, you must reinstate the failed servers first, and then reinstate the mirroring.

Use the following steps to verify the DB mirroring status using the Oceana Data Management (ODM) tool:

Procedure

  1. Connect to the primary Omnichannel database server.
  2. Run the Omnichannel server software using an administrator account.
  3. On the Omnichannel host, navigate to the application drive and start the ODM tool.

    For example, navigate to D:\Avaya\Oceana\MMDataManagement\OceanaDataManagementTool application executable for ODM.

  4. Run the ODM tool using the same administrator account.
  5. Navigate to Configuration > Mirror Settings.

    The Mirror Status window shows the current mirroring status for all mirror members.