1

Take a snapshot of Co-Browsing Avaya Breeze® platform servers, Avaya Aura® System Manager before performing any activity.

Perform this step if the customer decides to fallback to the previous release of Avaya Co-Browsing Snap-in.

2

Set the cluster state of Co-Browsing cluster to denying.

See Setting Co-Browsing Cluster State to Deny New Service.

3

Record Avaya Breeze® platform identity certificate and third-party certificate information.

Note down the information about the following certificates:

• Security Module HTTPS

• Security Module SIP

For more information about accessing these certificates, see Chapter Configure certificates in the Deploying Avaya Oceana® documentation available on Avaya Support website at https://support.avaya.com.