Migrating to Context Store Snap-in 3.10.0.2

Last Updated : Apr 10, 2026 |

About this task

Use this procedure to migrate to Context Store Snap-in 3.10.0.2.

Before you begin

Perform the following pre-migration tasks before you begin with the migration. For more information, See Pre-migration tasks.

Procedure

  1. Install ClusterDBMigrationService-3.9.0.2 script on Context store cluster.
    Note:

    You can skip this step if cluster database is disabled for standalone Co-browse cluster.

  2. Install ClusterDBMigration 3.9.0.2 script on Engagement Designer cluster.
    Note:

    You can skip this step if context store solution doesn’t have Engagement designer cluster deployed.

  3. Optional Take a backup of Engagement Designer Workflows.

    Perform this step if you want to take an Engagement Designer workflow backup. Skip this step if Engagement Designer cluster is not deployed.

  4. Optional Take a backup of Engagement Designer Quartz database.

    Perform this step if you want to take a Engagement Designer workflow backup. Skip this step if Engagement Designer cluster is not deployed.

  5. Edit a cluster and disable load balancer.
  6. Remove Avaya Breeze® platform nodes from the cluster.
  7. Power down the earlier release Avaya Breeze® platform nodes.
  8. Power on the 3.9.0.2 Avaya Breeze® platform nodes individually.
  9. Upload Context Store and Engagement designer 3.10.0.1 snap-in services on SMGR.
  10. Swap previous release services with the latest release on the clusters.
  11. Remove ClusterDBMigration 3.9.0.2 script from the cluster.
  12. Place Avaya Breeze® platform 3.9.0.2 nodes as a part of cluster.
  13. Re-enable HTTP load balancer for all the clusters.
  14. Optional Restore the backup of Engagement Designer Workflows.
  15. Optional Restore the backup of Engagement Designer Quartz.
  16. Replace Avaya Breeze® platform identity and trusted certificates.
  17. Reboot Context store and Engagement designer cluster.