Upgrading the Omnichannel server software on the Campus HA

Last Updated : Mar 30, 2026 |

About this task

Use this procedure to upgrade the latest version of the Omnichannel server software on the Omnichannel server Campus HA solution.

You must update HA Omnichannel Database servers in the following order:

  1. Upgrade Standby server.

  2. Perform Switchover.

  3. Upgrade Standby server (previously the Primary server).

  4. Perform Switchover.

Before you begin

Ensure that the High Availability servers are operational.

Procedure

  1. Log in to the Omnichannel standby server and do the following:
    1. Right-click the OCEANA_x.x.xxx.iso file.
    2. Click Mount.
    3. Run the AvayaReleasePackInstaller.exe file.
    4. If the installer prompts for server restart, click Yes and repeat step (a) though step (c).
    5. Click Next.
    6. Click Accept on license agreement.
    7. Click Restart.
  2. Log in to the Omnichannel standby server and do the following:
    1. Start Oceana Data Management Tool.
    2. Go to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDatamanagement folder.
    3. Double-click the OceanaDataManagementTool.exe file.
    4. In the Oceana Data Management Tool, click Backup and Restore.
    5. In the navigation pane, click Backup and Restore.
    6. In the content pane, click Mirror Configuration.
    7. Select the Switchover Cache up on both servers – Backup server.
    8. Click Execute and wait for the script to complete.
    9. Click OK.
  3. Log in to the Omnichannel Primary Server and do the following:
    Note:

    This server is now running as a Standby server.

    1. Using the Cache Cube in the system tray, start Cache.
    2. Right-click the OCEANA_x.x.xxx.iso file.
    3. Click Mount.
    4. Run the AvayaReleasePackInstaller.exe file.
    5. If the installer prompts for server restart, click Yes and repeat step (c) though step (e).
    6. Click Next.
    7. Click Accept on license agreement.
    8. Click Restart.
  4. Log in to the Omnichannel Primary server (running as a Standby server now) and do the following:
    1. Start Oceana Data Management Tool.
    2. Go to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDatamanagement folder.
    3. Double-click the OceanaDataManagementTool.exe file.
    4. In the Oceana Data Management Tool, click Backup and Restore.
    5. In the navigation pane, click Backup and Restore.
    6. In the content pane, click Mirror Configuration.
    7. Select the Switchover Cache up on both servers – Backup server.
    8. Click Execute and wait for the script to complete.
    9. Click OK.
  5. Upgrade the DR Omnichannel server if installed.
    1. Log in to the Omnichannel DR server.
    2. Right-click the OCEANA_x.x.xxx.iso file.
    3. Click Mount.
    4. Run the AvayaReleasePackInstaller.exe file.
    5. If the installer prompts for server restart, click Yes and repeat step (a) though step (d).
    6. Click Next.
    7. Click Accept on license agreement.
    8. Click Restart.