Taking Avaya Oceana out of service for voice

Last Updated : Apr 17, 2025 |

About this task

Use this procedure to take Avaya Oceana® out of service for voice so that subsequent voice calls do not route to Avaya Oceana®. After you take Avaya Oceana® out of service for voice, all subsequent voice calls are handled on the Avaya Aura® system. However, all in-progress Avaya Oceana® voice calls remain unaffected.

Before you begin

During the deployment of Avaya Oceana®, you must have:

  • Configured the out of service Feature Access Code (FAC)

  • Configured the dial plan for the FAC

  • Enabled the Class of Service permissions

For information about these configurations, see Deploying Avaya Oceana®.

Procedure

From any CM station in Avaya Oceana®, dial the following number:

<FAC Out of Service Number>0

For example, if you configured *59 as the FAC out of service number, then you must dial *590 to take Avaya Oceana® out of service for voice. For information about the FAC out of service number, see Deploying Avaya Oceana®.