Network outage causes presence to stop working for some or all users

Last Updated : Jun 10, 2019 |
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Cause

High Availability initiates the backup node to take over, but the primary node is still active. Therefore, when the network recovers more than one node service the same users resulting in potential wrong presence.

Solution

  1. If only one node was disconnected, that is, the cable pulled out from one server:
    1. Log in to the Avaya Breeze® platform server that lost the network connectivity.
    2. Run the stop -s dcm command.
    3. Run the start -s dcm command.
    4. To check the status of DCM, run the statapp command.
  2. If more than one node was disconnected or you are not able to determine which node was not connected:
    1. Log in to the System Manager web console.
    2. Navigate to ElementsAvaya Breeze®.
    3. Click Service ManagementServices.
    4. Select the cluster and click Stop.
    5. Select your cluster and click Start.