Call between a remote worker and an internal phone through Avaya SBC

Last Updated : Apr 26, 2023 |

In the following scenario, a call is made from A to C and the call is disconnected at A.

  • Number of Registrations in Statistics: Counter increases by 1

    One registration per phone, so in total 1 registration

    Phone C registration will not be seen by Avaya SBC as this phone is an internal phone

    In a multi-Session Manager deployment, if the phone is configured with the IPs for two different Session Managers as external IP1 and external IP2, the registration counter increases by 2 for one phone. Therefore, if phone A is configured for multi-Session Manager deployment, the counter increases by 2.

  • Number of Invites in Statistics: Counter increases by 1

    • The counter increases whenever Avaya SBC receives an INVITE
    • INVITE from phone A towards Avaya SBC, which is sent to the call server

  • Number of Invites 200 Responses in Statistics: Counter increases by 1

    • The counter increases whenever Avaya SBC receives a 200 Ok for INVITE sent
    • 200 ok response from phone C towards Avaya SBC, which is sent to phone A

  • Number of Bye in Statistics: Counter increases by 1

    • The counter increases whenever Avaya SBC receives a Bye
    • Bye from phone A towards Avaya SBC, which is sent to the call server