Telemetry Reports field descriptions

Last Updated : Nov 12, 2024 |

Usage field descriptions

Name

Description

Overall Call Count

The total number of inbound and outbound calls.

Overall Total Call Duration In minutes

The total call duration of inbound and outbound calls in minutes.

Overall Average Call Duration In minutes

The average call duration of inbound and outbound calls in minutes.

Overall Average Call Duration In minutes = (Overall Total Call Duration In minutes) / Overall Call Count

Inbound Call Count

The total number of inbound calls.

Inbound Total Call Duration In minutes

The total call duration of inbound calls in minutes.

Inbound Average Call Duration In minutes

The average call duration of inbound calls in minutes.

Inbound Average Call Duration In minutes = (Inbound Total Call Duration In minutes) / Inbound Call Count

Outbound Call Count

The total number of outbound calls.

Outbound Total Call Duration In minutes

The total call duration of outbound calls in minutes.

Outbound Average Call Duration In minutes

The average call duration of outbound calls in minutes.

Outbound Average Call Duration In minutes = (Outbound Total Call Duration In minutes) / Outbound Call Count

No of Users

The total number of users engaged in inbound and outbound calls only on the tenant configured.

Performance field descriptions

Name

Description

Join Reliability Success Calls In %

The percentage of successful conference calls.

Join Reliability Failure Reasons Reason Code - Count

The total number of conference call failures with reason codes. Refer to the table below on mapping SIP error responses to reason codes.

Transfer Reliability Success Calls In %

The percentage of calls transferred successfully.

Transfer Reliability Failure Reasons Reason Code - Count

The total number of call transfer failures with reason codes. For more information, see the following table for mapping SIP error responses to reason codes.
Note:

The inbound and outbound calls are made to and from MS Teams.