Planning network outage or service maintenance

Last Updated : May 06, 2025 |
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This procedure provides the high-level steps to perform before and after a planned outage or service maintenance of Session Manager.
  1. Change the state of the Session Manager instance to Deny New Service.
    1. From the System Manager web console, select ElementsSession ManagerDashboard.
    2. On the Session Manager Dashboard page, select the required Session Manager name from the table.
    3. Click the Service State drop-down.
    4. From the drop-down menu values, select Deny New Service.
    5. On the confirmation page, click confirm.
  2. Shut down the Session Manager.
    ADDITIONAL INFORMATION:
    Note:
    Skip this step if you are planning to upgrade the Session Manager.
    1. From the System Manager web console, select ElementsSession ManagerDashboard.
    2. On the Session Manager Dashboard page, select the required Session Manager name from the table.
    3. Click the Shutdown System drop-down.
    4. From the drop-down menu values, select Shutdown.
    5. On the confirmation page, click confirm.
  3. Perform the required maintenance procedure.
  4. Power on the Session Manager virtual machine from the vSphere web console.
    ADDITIONAL INFORMATION:
    Note:
    Perform this step if you performed step 2 of this procedure.
    1. To start the Session Manager virtual machine, perform one of the following options:
    • Right-click the virtual machine and click Power > Power On.
    • On the Inventory menu, click Virtual MachinePowerPower On.
      The Session Manager virtual machine is powered on.
  5. Verify if Session Manager is working as expected. Test the Session Manager and run the maintenance tests.
  6. Change the state of the Session Manager instance to Accept New Service.
    1. On the System Manager web console, select ElementsSession ManagerDashboard.
    2. On the Session Manager Dashboard page, select the required Session Manager name from the table.
    3. Click the Service State drop-down.
    4. From the drop-down menu values, select Accept New Service.
    5. On the confirmation page, click confirm.