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Biblioteca
Enlaces de Avaya
Sitio de Soporte Técnico de Avaya
Aprendizaje Avaya
Blogs
Videos y podcasts
Base de conocimientos
Informar las fallas de producto
Español (México)
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Português (Brasil)
Русский
עברית
العربية
中文(简体)
中文(繁體)
日本語
한국어
Configuring Workflows for Avaya Experience Platform™ Public Cloud
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Contraer
Notices
Introduction
Purpose
Change history
Overview
Application Center overview
Workflows overview for Avaya Experience Platform Public Cloud
Getting started
Accessing Orchestration
Designer interface description
Orchestration Manager
Automation flows
Accessing Automation
User roles
Orchestration workflows
Orchestration workflows
Default workflows
Orchestration tasks and properties
Get Queue Metrics
Start Task
Business Hours
Start Automation
Add Virtual Agent
Connect Agent
Give Treatment
Find Engagement
Business Strategy
Agent Connected
Consult
Redirect To External
Disconnect
REST API
Conditions
Assignment
Azure Functions
Journey Retrieve
Journey Store
Error Handler
End
Typical tasks for Automation
Viewing a default workflow
Creating a new workflow
Configuring a StartTask
Adding a task
Completing a workflow
Validating a workflow
Deploying a workflow
Editing a workflow
Deleting a draft workflow
Undeploying a workflow
Exporting a workflow as a file
Importing a workflow
Instances
Instances overview
Viewing an instance
Terminating an instance
Variables
Variables overview
Creating a global variable
Viewing a global variable
Editing a global variable
Deleting a global variable
Attribute lists in a workflow
Updating workflow attribute lists
Variables in a self-service flow
Sending output variables to Orchestration
Operations on variables
Routing
Workflow routing
Events
Creating a routing rule
Viewing a routing rule
Editing a routing rule
Enabling and disabling a routing rule
Deleting a routing rule
Routing rules field descriptions
Self-service flows
Self-service flow for Start Automation
Self-service flow for Give Treatment
Self-service flow for REST API
Properties
Authentication
Response schema
Default self-service flows
Adding default flows
Self-service flow creation and configuration overview
Creating a new self-service flow
Basic settings for a self-service flow
Flow creator tab description
Self-service flow design
Adding a task
Question types
Question settings
Messages
Text-to-Speech
Adding a new message element
Reordering message elements
Deleting a message element
Mappings
Creating a mapping
Deleting a mapping
Exit path
Creating an exit path
Configuring additional properties
Variables in a self-service flow
Expected wait time per queue
Creating a variable in a self-service flow
Editing a variable in a self-service flow
Deleting a variable in a self-service flow
Configuring queues
Configuring attributes
Configuring customer identifiers
Saving a self-service flow as a version
Editing a self-service flow
Publishing a self-service flow
Adding a flow to a task in Orchestration
Unpublishing a self-service flow
Deleting a self-service flow
Flows
Start Automation flow
Automation flow creation overview
Configuring the basic settings
Basic settings for a flow
Interaction types
Creating an announcement
Creating a True/False question
Creating a question with a date input
Creating a question with a digit input of limited length
Creating a question with a digit input from a range
Creating a question with given options
Messages
Text-to-Speech
Adding a new message element
Reordering message elements
Deleting a message element
Question mapping
Creating question mapping
Deleting question mapping
Dynamic path
Configuring a dynamic path
Configuring queues
Configuring engagement attributes
Configuring customer identification
Give Treatment flow
Configuring the basic settings
Basic settings for a flow
Creating an announcement
Messages
Text-to-Speech
Adding a new message element
Reordering message elements
Deleting a message element
Flow management in Automation
Viewing a flow
Enabling a flow
Adding a flow to a task in Orchestration
Disabling a flow
Deleting a flow
BYOBot SIP integration
BYOBot SIP virtual agent
Configuring basic settings for a BYOBot SIP virtual agent
Basic settings for a BYOBot SIP virtual agent field descriptions
Configuring BYOBot SIP virtual agent details
Configuring queues
Configuring attributes
Configuring customer identifiers
Adding a BYOBot SIP virtual agent to a workflow
Advanced Parameters options
Immediate Callback - Customer First
Immediate Callback - Customer First overview
Workflows for Immediate Callback - Customer First
Self-service flows for Immediate Callback - Customer First
Checklist for configuring Immediate Callback - Customer First
Automation tasks for the callback offer phase
Configuring the Offer Callback task
Configuring the Create Callback task
Configuring the Operations tasks
Input tasks
Orchestration tasks for the callback offer phase
Configuring the Start Automation task
Automation tasks for the callback delivery phase
Configuring the Confirm Callback tasks
Orchestration tasks for the callback delivery phase
Configuring the Start task
Configuring the Start Automation task
Resources
Resources for Avaya Experience Platform™ Public Cloud
Documentation
Related documents and videos
Avaya Documentation Center navigation
Resource Center
Accessing online help
Welcome guides
Training
Support
Using the Avaya InSite Knowledge Base
Resources for Avaya Experience Platform™ (On-Prem + Connect)
Documentation
Related documents
Avaya Documentation Center navigation
Training
Support
Using the Avaya InSite Knowledge Base
Glossary
After Contact Work
Agent ID
Agent state
Alerting
Allowlist
Avaya Cloud Office
Avaya Spaces
Avaya Workspaces
Barge in
Calculated metric
Carousel
Chat with corporate contacts
Coach
Connectors
Consult complete as conference
Consult complete as transfer
Consultation call
Contact center
Contact Center as a Service
Conversation
Corporate Contacts widget
Cross-Origin Resource Sharing
Custom group
Custom metric
Customer identifier
Customer Relationship Management
Digital interaction
Digital Library
Disposition code
Events
Facebook account
Group chat
Inbound
Incoming connection
Integration
Interaction
Interaction details
Internal extension call
Interval
Layout
Mapping
Chat and messaging widget
Metric formula
Microsoft Teams
Microsoft Teams channel
Outbound
Outgoing connection
P-Intrinsics
Pop-out
Postback
Producer
Profiles
Provider for corporate contacts
Redirection on No Answer
Representational State Transfer API
Report type
Restricted account
Retrieve credentials
Roll-up
Routing rules
SAML
SAML Identity Provider
Self service
SLA
Softphone
Station ID
Supervisor dashboard
Threshold
Threshold class
Task output
UX Profiles
Voice interaction
Wait treatment
WhatsApp business account
WhatsApp template
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Configuring Workflows for Avaya Experience Platform™ Public Cloud
Flow management in Automation
Viewing a flow
Viewing a flow
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Última actualización :
Feb 11, 2021
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Avaya Experience Platform™
Avaya Experience Platform™ Public Cloud
Administering
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Experto
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You can view a flow to check the correctness of data.
Procedure
In the navigation pane, click
.
In the
Flows
view, locate the required flow and click
.
Navigate through the tabs to view the required information.
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