Creating a True/False question

Última actualización : Aug 29, 2021 |

About this task

If you expect the respondent to choose an answer from two options, create a True/False question.

Procedure

  1. On the Basic tab, in the interactions-related section, click the Add icon to add a new interaction.
  2. In the list, click Question > True/False.
  3. In the Name field, type an interaction name.
  4. In the Value field, delete the default value and type an option name.

    The default value is the same as the option number. The option name describes the content of the option, and Automation uses the option name, for example, to set up conditions for dynamic path management.

  5. Optional To give the respondents a second attempt to answer, click the Retry toggle button.

    If the respondents provide an invalid input, they can answer again.

  6. To set up the timeout value when the respondent does not answer in Chat and Messaging channels, in Chat and messaging no answer timeout, enter the required value in seconds.

    The default value is 60 seconds. The available range is between 15 and 1800 seconds.

  7. To save the changes, click the Save icon.

    Automation displays the new interaction in the interaction list.