Updating workflow attribute lists

Última actualización : Jun 12, 2024 |

About this task

As an Administrator user, you can update attribute lists in the cache with a REST API or Azure Functions task when you receive additional attributes from an external source. For example, you can receive new attributes from your Customer Relationship Management (CRM) system.

Before you begin

  • Open the workflow to update attributes and add a REST API or Azure Functions task to it.

  • In the REST API or Azure Functions task, add a response schema to make the new attribute list available for the result mapping.

Procedure

  1. In the Designer interface, double-click the REST API or Azure Functions task.
  2. In the Properties pane, click the Result Mapping tab.
  3. Select the Success check box.
  4. Click Add Mapping.
  5. In the Destination field, select one of the following:

    • Cache Variables > startEvent > attributeList: To update the list that Orchestration receives within the Start event.

    • Cache Variables > servicesAttributes > attributeList: To update the list that Orchestration updates when receives new attributes during automation.

  6. In the Value field, select Current task Variables > response > attributeList.

    Orchestration can use the new attribute list for routing an interaction in the Connect Agent task.

  7. In the Properties pane, click Save.
Related information
Azure Functions
REST API