Creating a question with given options

Date de la dernière mise à jour : Aug 18, 2021 |

About this task

You can create a question that has from 3 to 11 answer options. Use this question type, for example, to collect Customer Satisfaction Score (CSAT).

Procedure

  1. On the Basic tab, in the interactions-related section, click the Add icon to add a new interaction.
  2. In the list, click Question > Options.
  3. In the Name field, type an interaction name.
  4. In the Number of options field, enter the required number of options.

    Automation displays fields for the defined number of options.

  5. In the Value field, type names for all the options.
  6. Optional To give the respondents a second attempt to answer, click the Retry toggle button.

    If the respondents provide an invalid input, they can answer again.

  7. To set up the timeout value when the respondent does not answer in Chat and Messaging channels, in Chat and messaging no answer timeout, enter the required value in seconds.

    The default value is 60 seconds. The available range is between 15 and 1800 seconds.

  8. To save the changes, click the Save icon.

    Automation displays the new interaction in the interaction list.