45

January 22, 2025

Minor consistency updates throughout the document.

44

August 30, 2024

Added information about BYOBot SIP integration at:

• BYOBot SIP virtual agent

• Configuring basic settings for a BYOBot SIP virtual agent

• Configuring BYOBot SIP virtual agent details

• Adding a BYOBot SIP virtual agent to a workflow

Added information about the new Get Queue Metrics task at Get Queue Metrics.

43

July 26, 2024

Added support for the default event, OneCloud - OUTBOUND_ENGAGEMENT_ESTABLISHED, for single step transfer at Events.

Clarified Orchestration user role from "Expert" to "Administrator" throughout.

Updated diagrams for greater legibility at Immediate Callback - Customer First overview.