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Configuring Workflows for Avaya Experience Platform™ Public Cloud
Start Automation
The Start Automation task sends control of the interaction to Automation for automated treatments and data collection. Orchestration sends variable values to the Input Variable property in Automation.
Properties
Properties |
Description |
|---|---|
Self Service Flow |
Type the name of the self-service flow to route the interaction. Use the Type to search field to find the flow. |
Language |
Select the language of the self-service flow. |
Input Variables |
Configure the variables to send the variable values to Automation. The variables available in Input Variables come from the self-service flow you select in the Self Service Flow field. As a Business Analyst user, you can type a value in the variable field. As an Administrator user, you can type a value in the variable field, or click You can use the following variable types:
The data type you select must match with the data type in Automation. If you select a wrong data type, Orchestration displays an error message. |
Output Variables |
Configure the variables in Automation to send the variable values to Orchestration. The variables available in Output Variables come from the self-service flow you select in the Self Service Flow field. After you create a variable in Automation, go to Orchestration and open the workflow where you want to use the variable. Open the Start Automation task connected to the SSF. Click Save to make the variable available in the Orchestration workflow. You can use the following variable types:
|
and select a variable from the available options.Target tasks
The following table describes the outputs of the task and suggested target tasks for each output:
Output |
Description |
Target task |
|---|---|---|
Connect with Agent |
The customer requires help of an agent after the end of automated treatment. Orchestration forwards the customer to the suitable queue. |
|
No agent needed |
The customer does not require help of an agent after the end of automated treatment. Orchestration disconnects the customer. |
|
Error |
An error occurred during the task execution. Orchestration handles the error with the error path that you configured for the Error Handler task. |