Timezone

The time zone for displaying results on the dossier or report.

This prompt is mandatory.

Date Filter

The attributes to define the date for displaying results on the dossier or report.

This prompt is mandatory.

Agent Group-Agent

The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.

To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.

This prompt is optional. An asterisk (*) indicates a deleted user.

Channel

The channel for displaying results on the dossier or report. The options are:

• Chat

• Email

• Messaging

• Voice

To filter results on the dossier or report, you can move the required channel from the Available list to the Selected list.

This prompt is optional.

Timezone

The time zone for displaying results on the dossier or report.

This prompt is mandatory.

Date Filter

The attributes to define the date for displaying results on the dossier or report.

This prompt is mandatory.

Agent Group-Agent

The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.

To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.

This prompt is optional. An asterisk (*) indicates a deleted user.

Timezone

The time zone for displaying results on the dossier or report.

This prompt is mandatory.

Date Filter

The attributes to define the date for displaying results on the dossier or report.

This prompt is mandatory.

Time Zone

The time zone for displaying results on the dossier or report.

You can select the time zone value for which the user wants to run the report. Can select only one value at a time.

This prompt is mandatory.

Time Filter

The attributes to define the duration for displaying results on the dossier or report. Enter the start date and the end date of the reporting interval.

This prompt is mandatory.

Queue Name

The element prompt available to view the information for all the queues or for a particular queue.

This prompt is optional.

Time Zone

The time zone for displaying results on the dossier or report.

You can select the time zone value for which the user wants to run the report. Can select only one value at a time.

This prompt is mandatory.

Time Filter

The attributes to define the duration for displaying results on the dossier or report.

Enter the start date and the end date of the reporting duration.

This prompt is mandatory.

Agent Group-Agent

The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.

You can select multiple values, all values, or leave this field blank.

To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.

By default, the Search for field is enabled for this prompt.

This prompt is optional. An asterisk (*) indicates a deleted user.

Not Ready Reason Code

The reason to indicate why an agent changed the state to not ready.

This prompt is optional.

Time Zone

The time zone for displaying results on the dossier or report.

You can select the time zone value for which the user wants to run the report. Can select only one value at a time.

This prompt is mandatory.

Time Filter

The attributes to define the duration for displaying results on the dossier or report.

Enter the date of the reporting duration.

This prompt is mandatory.

Agent Group-Agent

The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.

You can select multiple values, all values, or leave this field blank.

To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.

By default, the Search for field is enabled for this prompt.

This prompt is optional. An asterisk (*) indicates a deleted user.

Queue Name

The element prompt available to view the information for all the queues or for a particular queue.

This prompt is optional.

Time Zone

The time zone for displaying results on the dossier or report.

You can select the time zone value for which the user wants to run the report. Can select only one value at a time.

This prompt is mandatory.

Time Filter

The attributes to define the duration for displaying results on the dossier or report.

Enter the start date and end date of the scheduled duration.

This prompt is mandatory.

Agent Group-Agent

The hierarchical prompt displaying all agent groups and login IDs of the agents associated with the agent groups.

You can select multiple values, all values, or leave this field blank.

To filter results on the dossier or report, you can move the required agent login IDs and agent group from the Available list to the Selected list.

By default, the Search for field is enabled for this prompt.

This prompt is optional. An asterisk (*) indicates a deleted user.

Disposition Code

The reason that an agent associates for any interaction.

This prompt is optional.

Timezone

The time zone for displaying results on the dossier or report.

You can select the time zone value for which the supervisor wants to run the report. You can select only one value at a time.

This prompt is mandatory.

Date Filter

The attributes to define the date for displaying results on the dossier or report.

This prompt is mandatory.

Channel

The channel for displaying results on the dossier or report. The options are:

• Chat

• Email

• Messaging

• Voice

To filter results on the dossier or report, you can move the required channel from the Available list to the Selected list.

This prompt is optional.

Supervisor Login ID

The login ID associated with the supervisor.