Auto-answer an auto intercom call

Ultimo aggiornamento : Nov 28, 2023 |

With the Auto-answer auto intercom call feature, the phone automatically answers the incoming intercom call. Without any user action, you can hear the audio from the caller and speak to them.

You can restrict the outgoing audio from your phone to the auto-answered call with the Auto-mute feature. The phone automatically mutes when an intercom call is auto-answered. Press the Mute button to unmute the call to speak to the caller.

Contact your administrator to enable the Auto-answer, auto intercom call, and Auto-mute features.

Call log of an auto-answered and auto-muted call

Your administrator can configure the phone to log the auto-answered auto-muted call as an answered for one of the following user action:

  • The phone logs the call as answered when you press the Mute button during the call.

    If you do not press the Mute button during the call, and the calling party terminates the call or the call disconnects, the phone logs the call as missed.

  • The phone logs the call as answered when you press any key on the phone during the call.

    If you do not press any key during the call, and the calling party terminates the call or the call disconnects, the phone logs the call as missed.

Contact your administrator to know the call log settings on your phone for an auto-answered intercom call.

Note:

If the offline call log is active on the phone, the phone converts the missed intercom call as an answered call in the following scenarios:

  • If you log in to any new device with the same user credentials.

  • If you log out and log in back with the same user credentials.

  • If the phone reboots.

  • If the phone displays the Acquiring Service screen.

  • If your administrator adds a new MDA device to the existing MDA user account.

Notifications

During the call, the feature line LED is green on the calling and the called phones until the call ends.

If there is a missed intercom call, the phone illuminates the Recents button.