You can use Avaya Workplace Client for Windows in a virtual environment, such as provided by Citrix or VMware, in the Desk Phone mode either with a SIP deskphone or with Avaya Workplace VDI.

Avaya Workplace VDI is a Virtual Desktop Infrastructure (VDI) soft client that enhances the audio and video quality of calls by processing the audio and video locally on your VDI endpoint. A VDI endpoint might be a thin client or a Windows-based personal computer. The controlling client, such as Avaya Workplace Client for Windows, is deployed on virtual desktops running in the data center and provides the user interface for unified communications.

To connect with a VDI endpoint when running without Paired Sign-On, use the controlling clients in the Desk Phone mode. To connect with a VDI endpoint when running with Paired Sign-On, use the controlling clients in the My Paired Softphone mode. To ensure proper feature coordination between Avaya Workplace Client for Windows and Avaya Workplace VDI, the configuration must be aligned. If Avaya Workplace VDI registers properly in the Desk Phone mode with Avaya Workplace Client for Windows, Avaya Workplace VDI displays the icon.

If your administrator enables the desk phone shared control multiple clients parameter, you can use Avaya Workplace VDI as a softphone.

The following call features are available on Avaya Workplace Client for Windows in a virtualized environment when there is an active call on Avaya Workplace VDI:

• Make a call

• Answer a call

• Hold and resume a call

• Mute and unmute a call

• Transfer a call

• Make a conference call

  Note:

  Avaya Workplace VDI does not support advanced adhoc conferencing.

• Pause and resume your video during a video call

• Escalate an audio call to a video call

• De-escalate a video call to an audio call

The following call features are available on Avaya Workplace VDI when there is an active call on Avaya Workplace Client for Windows:

• Make a call

• Answer a call

• Hold and resume a call

• Mute and unmute a call

• Pause and resume your video during a video call

• De-escalate a video call to an audio call

The following features are also available when there is an active call on Avaya Workplace Client for Windows or Avaya Workplace VDI:

• Mute sync: The audio mute state is synchronized between Avaya Workplace Client for Windows and Avaya Workplace VDI.

• Remote mute: If the moderator mutes you during a conference call, Avaya Workplace Client for Windows displays the remote mute icon and Avaya Workplace VDI also goes on mute.