Enter a name for the text template.

Enter a description for the text template.

Type the text to appear in the text template.

The maximum number of characters for a tenant of chat and messaging channels is 10,001.

The maximum number of characters for a tenant of email channel is 65,535.

Associate a quick text template to a queue or multiple queues.

The associated quick text templates are displayed to agents on the Digital Library widget as suggested responses in Avaya Workspaces.

Account administrators can associate templates using one of the following options:

• All Queues: Associate a template to all the queues that are defined in the Application Center Administration including the default queues.

• Search for a specific queue.

Click to save the details.

Click to save the details and make the template visible to agents.