You can use the bulk user template to edit multiple users. The bulk template is a Microsoft Excel spreadsheet that is pre-populated with column data that corresponds to the user fields supported by Application Center Administration. You must populate the spreadsheet with the details of the existing users that you want to edit before uploading the completed file.

When you edit multiple users, if any of the agents is logged in on Avaya Workspaces, the update status for that agent displays as Pending. If the agent logs out of Avaya Workspaces while the bulk update is in progress, the status of the agent changes from Pending to Modified or Failed. You can view the Status of Bulk Operations to verify the status of the user.

The bulk user report does not dynamically update the user status. To verify the latest status of the user, use the filters by Pending status or the user's login ID.