Delete a user when they are no longer part of your organization.

If you delete a logged-out agent, the delete operation completes instantly. Real-time reports display the user status as "Deleted" and historical reports display an icon indicating the agent was deleted.

If you delete a logged-in agent, the agent moves to a delete pending step which allows the agent to continue working. In this case, real-time reports display the user status as 'Delete Pending' and the delete operation does not complete until the agent logs out.