For voice interactions in Avaya Experience Platform™ (On-Prem + Connect), Avaya Experience Platform™ On-Prem controls the Redirect on Optim Failure (ROOF) functionality. If calls to Automatic Call Distribution stations cannot connect due to loss of network connectivity, ROOF redirects calls back into the call queue or to the specified VDN. Avaya Workspaces automatically transitions the agent to the Not Ready state and displays the corresponding ROOF reason code.

By default, the ROOF timer is 5 seconds. You can set the value for this timer based on the latency in the network.

Ensure that you configure Alternate Route Timer on a per signaling group basis, more than that of the ROOF timer.