Exporting synchronized users and uploading the users after modification

최근 업데이트 : Jun 26, 2024 |

About this task

The synchronization process does not apply the user password to the created users. Hence, you need to apply the user password.

To apply the user password, you must do the following:

  • Export the data of multiple users to your local machine to make bulk updates.

  • Update the password of the users in Avaya Experience Platform™ Public Cloud to provide access to Avaya Workspaces.

  • Modify the contents of the downloaded file.

  • Upload the modified file.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

  1. Export the data of multiple users to your local machine to make bulk updates.

    For more information on exporting multiple users, see Exporting multiple users.

  2. View the status of the export operation.

    For more information on viewing the status of bulk operations, see Viewing the status of bulk operations.

  3. Download the exported users file to your local machine.

    For more information on downloading the exported users file, see Downloading the exported users file.

  4. Unzip the file and extract the Excel file.
  5. Open the extracted Excel file.

    You can view the following tabs if your profile includes the Hybrid Voice, Advanced Hybrid Voice, and Digital bundles: CoreUser, Matching, Hybrid Voice, Advanced Hybrid Voice, Chat, Email, and Messaging.

  6. On the CoreUser tab, type the account hierarchy, password, email, and profile for all users for which you want to update the password and email.
  7. On the Matching tab, type the attributes value.
  8. On the Hybrid Voice tab, type the agent password.

    You do not have to modify any values on the Chat, Email, and Messaging tabs.

    Along with all users, the account administrator user is also exported. Do not update the account administrator details. You can remove the row corresponding to the account administrator user.

  9. On the Advanced Hybrid Voice tab, type the login ID.
  10. Upload the data of edited users.

    For more information on editing multiple users, see Editing multiple users.

  11. View the status of the upload operation.

    For more information on viewing the status of bulk operations, see Viewing the status of bulk operations.

  12. To verify whether all updated users include the correct details, go to User Management > Users.