Deleting categories

최근 업데이트 : Oct 03, 2023 |

About this task

You can delete the existing categories if the categories are not assigned to users. Deleting categories deletes all of the attributes associated with it.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click Contact Center > Attributes.
  2. Do one of the following:
    • To delete an individual attribute category, in the row of the category to delete, click the Three Dots icon and then click Delete.

    • To delete multiple attribute categories, select the required categories and click Delete.

  3. In the confirmation dialog box, click Delete.