Configuring a layout for Agent Assist

최근 업데이트 : Aug 23, 2024 |

About this task

Configure a layout to add the imported Agent Assist widget. To add the widget, select the view to which it applies. You can select the Webchat, Messaging, or Voice view. After selecting the view, you must add the tab that displays the widget.

Before you begin

Procedure

In the navigation tree, click Workspaces > Layout Manager.
For the layout to configure, click .
On the Views tab, select one of the following views:
- Webchat (): To add the widget to the page that agents see when handling webchat interactions.
- Messaging (): To add the widget to the page that agents see when handling messaging interactions.
- Voice (): To add the widget to the page that agents see when handling voice interactions.
Optional To set a tab as default, click .

Avaya Workspaces displays the content of this tab first when the agent accesses the corresponding view.
Click Add Tab.
In the Name field, type a name for the tab.
In the Description field, type the tab description.
In the Role list, select one of the following:
- Agent only
- Supervisor only
- Agent and Supervisor
The users with the selected role can see this tab in Avaya Workspaces.
In the Icon list, select the tab icon.

Avaya Workspaces displays the selected icon next to the tab name.
In the Select a Layout area, select a widget layout with more than one slot.

The widget layout defines the order in which Avaya Workspaces displays the widgets.
In the Select Widgets area, select Agent Assist and one more widget.
Click Save.