The following table describes the basic settings of a BYOBot SIP virtual agent:
Name |
Function |
Name |
The BYOBot SIP virtual agent name. |
Type |
The BYOBot SIP virtual agent type. By default, Automation only supports the BYOBot SIP type. You cannot change this setting. |
Languages |
The languages that customers can use in that BYOBot SIP virtual agent. |
Default language |
The default language for a multilingual virtual agent. You can choose the default language from the languages list based on the language that you select in the Languages field. |
Channels |
Channels for interaction with customers. Presently, Automation only supports Voice channels. |
Description |
Additional details about the BYOBot SIP virtual agent. This field is optional. |
Tags |
A label to mark and categorize the content. You can create multiple tags. This field is optional. |
