Start Task

최근 업데이트 : Jul 22, 2024 |

The Start Task is the initial task in your workflow. This task specifies the event type that triggers the workflow. With a Start Task, an Administrator user can customize engagement parameters of the workflow.

Properties

Properties

Description

Event Family

Select OneCloud.

Event Type

Select ENGAGEMENT_PREROUTED.

Event Version

Select the latest version.

Add Filter

Select a filter from the Default filters field and type the filter in the text box. For example, if you select the channelId filter, type Voice, Chat, Email, or Messaging in the text box.

Customize engagement parameters

Add variables to customize engagement parameters.

Customizing of engagement parameters is available to Administrator users.

Customization of engagement parameters

The engagement parameters are the key-value pairs containing contextual data related to an interaction. For example, a calling line ID (CLID) or a customer type can be engagement parameters. Orchestration receives the engagement parameters with the Start event.

To get information about the list of engagement parameters that Orchestration receives for the workflow, you can open a workflow instance in Orchestration Manager and check the incoming data in the Start Task.

As an Administrator user, you can customize the engagement parameters in the Start Task. The customized engagement parameters are available in the workflow as cache variables. For example, you can use the cache variables in the REST API or Azure Functions tasks. The path is Cache Variables > startEvent > engagementParameters.

If Avaya Experience Platform™ Public Cloud adds P-intrinsics SIP headers as engagement parameters for a voice interaction, you can customize them in the Start Task.

Customizing engagement parameters

About this task

As an Administrator user, you can customize a list of engagement parameters to make them available in the workflow as cache variables. For example, you can customize P-intrinsics SIP headers as engagement parameters in a voice interaction.

Before you begin

Ensure you have a list of engagement parameters available in the workflow.

Procedure

  1. In the Designer interface, open a workflow to customize engagement parameters.
  2. Double-click Start Task.
  3. In the Properties pane, in the Event Family list, select One Cloud.
  4. In the Event Type list, select ENGAGEMENT_PREROUTED.
  5. In the Event Version list, select the version.

    For example, 1.0.

  6. In the Customize engagement parameters, click Open Editor.
  7. To add a new engagement parameter, in the Customize Engagement Parameters window, click the Plus icon and select Add String.
  8. In the new string, type the name of the engagement parameter.
  9. Click Save.
  10. In the Properties pane, click Save.

Result

Orchestration shows the engagement parameter in the Customize engagement parameters section.

Related information
Configuring a StartTask