Contains all canned dossiers based on a scheduled interval, daily, and monthly data that you can use to:

• Customize the respective dossiers

• Create new dossiers

Use dossiers to generate custom reports with visuals, such as graphs and images. This information is based on KPIs that are calculated for various dimensions, such as time zone, agent login ID.

Contains all canned reports based on a scheduled interval, daily, and monthly data that you can use to:

• Customize respective reports

• Create new reports and dossiers

Use Reports to generate custom reports in a grid format.