On the My Agents widget in Avaya Workspaces, supervisors can view a consolidated list of agents. The Agents page displays the list of agents in the team with the agent ID, station ID, channels, groups, status, and contact.

Supervisors can view and manage the following types of agent channels:

• Elite Voice or AXP Voice

• Elite Voice + Digital

• AXP Voice + Digital

For agents with Elite Voice or AXP Voice channel, supervisors can only view the status of the voice channel, while the digital channels are disabled. For agents with Elite Voice + Digital or AXP Voice + Digital channels, supervisors can view the status of all the channels, which include voice, chat, email, and social messaging. The appropriate icon indicates whether the voice channel is Elite Voice or AXP Voice.