In the Avaya Cloud Office environment, a BCA group member can monitor the DND presence states of other members. When a boss changes their DND presence state, they change the presence state for the whole group. The boss DND presence state is visible for all group members on the BCA lines. Group members can distribute incoming calls among the users available for the call.

This feature is enabled by default. A boss or an administrator can enable or disable it on the phone.

You can also activate the feature using Avaya Cloud Office Service Web. For more information about Service Web, see Service Description at https://download.avaya.com/css/public/documents/2556540. The phone uses the latest settings that you configure.