Exporting phone numbers

Last Updated : Jul 19, 2024 |

About this task

Export user phone numbers and extensions available in Application Center Administration to import them to Avaya Aura X for Avaya Cloud Office (ACO) Admin Portal. If Avaya Support enabled Avaya Aura X for Avaya Cloud Office (ACO) dedicated SIP trunking for your account, Avaya Aura X for Avaya Cloud Office (ACO) users can use the imported phone numbers and extensions to call Avaya Workspaces agents and supervisors. If Avaya Aura X for Avaya Cloud Office (ACO) users call using phone numbers, they get to a customer queue before connecting to the agent. If they use extensions, they can call agents directly.

The user phone numbers and extensions get exported to a .csv file. The file contains the following details: user first and last names, email address if configured, extension number, and phone number.

For more information about importing user phone numbers and extensions to Avaya Aura X for Avaya Cloud Office (ACO) Admin Portal, see Adding external contacts to the phone system. For more information about Avaya Aura X for Avaya Cloud Office (ACO) dedicated SIP trunking, see Avaya Aura X for Avaya Cloud Office (ACO) dedicated SIP trunking.

Before you begin

Ensure the Export option is enabled for your account. For more information about enabling the Export option, contact Avaya Support.

Procedure

  1. In the navigation tree, click Channels > Voice.
  2. On the My Numbers page, click Export.
  3. In the Export Numbers pane, select one or both the options:

    • Phone Number: To export the phone numbers of the users.

    • User Extension Number: To export the extension numbers of the users.

  4. Click Submit.

    Application Center Administration downloads a .csv file with the selected data.

Next Steps

Import the downloaded .csv file to Avaya Aura X for Avaya Cloud Office (ACO) Admin Portal.