Use the Edit option to enable or disable profile features and change profile attributes, queues, multiplicity, roles, and groups.

When you update the Features section of a user or user profile while the users are logged in on Avaya Workspaces, certain changes take effect only after the users log out and log back in.

For example, if you perform the following channel configurations, the changes take effect only after the agent logs out and logs back in.

• Enable or disable a channel.

• Change the Auto Answer or After Contact Work options.

After you update channel configurations, the icon appears next to the agent name. When you click this icon, the Status table displays the update status as Operation is in pending update. The status changes to Completed after the agent logs out and logs back in to Avaya Workspaces.

However, if you only change the Multiplicity value of a channel, the updates take effect immediately, irrespective of the user's login status. Similarly, if you update other attributes in the Features section, such as Matching Attributes or Queues, the updates take effect immediately. After these updates, the Status table displays the update status as Operation completed successfully.

All other changes take effect immediately, irrespective of the user's login status.