Deleting a voice recording

Last Updated : Apr 16, 2024 |

About this task

Account administrators and supervisors can delete the recordings of voice interactions between agents and customers from the Interaction History widget in Avaya Workspaces.

Supervisors must be assigned the administrator role to delete voice recordings.

Procedure

  1. Log in to Avaya Workspaces as an account administrator or a supervisor.
  2. At the top toolbar, click the Interaction History widget the Offline Search icon.

    Avaya Workspaces displays the Interaction Search page.

  3. In the Channel list, select Voice.
  4. In Date Range, select the date range from when to search the customer journey data.
  5. Clear the Search only my interactions check box.
  6. Click Search.

    The Results pane displays the list of interactions found in the selected date range.

  7. From the list of voice interaction recordings, go to the recording you want to delete, click the Three Dots icon and then click Delete Recording.
  8. In the confirmation dialog box, click Delete.
Related information
Avaya Voice Recording