About this task
Add context data rules to route voice, messaging, chat, or social channel interactions with certain received key-value pair data to a queue or trigger a workflow. You cannot save the added rule if the total number of characters in the key-value pair fields for the rule condition exceeds 255.
Important:
You must select a queue or assign attributes to the rule. If you do not select the queue or attributes, you cannot assign that rule in the channel routing configuration.
