Configuring the Avaya Communication Manager element

上次更新时间 : Apr 03, 2024 |

About this task

To enable Communication Manager integration for your Avaya Experience Platform™ (On-Prem + Connect) account, configure the details of Communication Manager that you have on-premise in Application Center Administration. You must configure a minimum of one Communication Manager.

Note:

If Communication Manager synchronization is in progress, you cannot update the Communication Manager element details.

Before you begin

  • Ensure that you configure an account with the Hybrid Voice feature enabled.

  • Ensure that the Avaya system administrator includes your account in the Synchronization for Communication Manager feature toggle for Communication Manager to perform synchronization.

  • Ensure that the Avaya system administrator includes your account in the Auto-incremental Synchronization for Communication Manager feature toggle to enable automated incremental synchronization.

    You can then choose the automated incremental synchronization option to synchronize data from Communication Manager.

    Note:

    Contact the Avaya system administrator to include your account in the feature toggle.

  • Ensure to log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click Element Inventory.
  2. On the Elements page, click New > Voice > Avaya Communication Manager.
  3. In the Name field, type a name for the Communication Manager element.
  4. In the Description field, type a description for the Communication Manager element.
  5. In the Host Name or IP Address field, type the hostname or IP address of the Communication Manager element.

    For duplex Communication Manager, Host Name or IP Address must be the primary hostname or IP address and must be the same as the value configured in Avaya System Manager.

  6. In the Port field, type the port number.
  7. In the Alias Host Name or IP Address field, type the alias hostname or IP address for duplex Communication Manager.
  8. In the Alias Port field, type the port number.
  9. In the Login field, type the login ID for the Communication Manager element.

    For login ID, do not type service accounts such as craft, init, inads, rasaccess, or sroot.

    To enable synchronization, the user on Communication Manager must have the required roles. For more information about adding the roles, see Adding a user on Communication Manager with required roles to enable synchronization.

  10. In the Password field, type the password for the Communication Manager element.
  11. From the Hybrid Cloud Gateway list, select the Avaya Hybrid Cloud Gateway element you created earlier.
  12. To enable automated incremental synchronization, select the Enable Automated Incremental Sync check box.
  13. Click Save.

    Repeat the above steps to configure multiple Communication Managers.

Related information
Adding a user on Communication Manager with required roles to enable synchronization