Create an attribute for a specific agent capability to classify work. You can use attributes in Application Center Administration to route interactions to the appropriate agent in a contact center.
Before you begin
Log in to Application Center Administration as an account administrator.
Procedure
In the navigation tree, click Contact Center > Attributes.
On the Attributes page, click Create Category.
Application Center Administration displays the New Category pane.
In the Category field, type a unique name for the category.
For example, Language.
In the Attributes field, type comma-separated attribute names.
